Q: What is a SwitchIt Gift Card?
A: A SwitchIt Gift Card is a digital gift card which you can exchange for your choice of one or more digital gift cards from a range of major Australian retailers. Click "SwitchIt Now" from your SwitchIt Gift Card email and follow the prompts to make your selection.

Q: Can I use my SwitchIt Gift Card to pay for purchases in-store?
A: No, you cannot use your SwitchIt Gift Card directly to pay for purchases. You must exchange your SwitchIt Gift Card for your choice of one or more retailer digital gift cards, which can then be used to pay for purchases in-store at your chosen retailer.

Q: How long is my SwitchIt Gift Card valid for?
A: Your SwitchIt Gift Card is valid until the expiry date stated in your SwitchIt Gift Card email. It can be exchanged for retailer digital gift cards up until this expiry date.

Q: Once I've exchanged my SwitchIt Gift Card for retailer digital gift cards, how do I use a retailer digital gift card to pay for purchases in-store?
A: After exchanging your SwitchIt Gift Card, you will receive vouchers by email for the retailer digital gift cards of your choice. Follow the link in each voucher email to activate your digital gift card and access the information needed to redeem your gift card for goods and services at your chosen retailer.

Q: How long is my retailer digital gift card valid for?
A: After exchanging your SwitchIt Gift Card and receiving a voucher by email for a retailer digital gift card of your choice, activate your retailer gift card by following the link in the voucher email. The expiry date for your activated retailer gift card is then displayed, along with the information needed to redeem your retailer gift card.

Q: Do I have to exchange the entire value of a SwitchIt Gift Card at once?
A: No, you can exchange some of your SwitchIt Gift Card balance for your choice of retailer digital gift cards, and save the rest for later.

Q: Can I change my mind about what I exchange my SwitchIt Gift Card for?
A: Once you've exchanged your SwitchIt Gift Card and received vouchers by email for your chosen retailer digital gift cards, you cannot change your mind.

Q: Can I exchange my SwitchIt Gift Card for cash?
A: Your SwitchIt Gift Card cannot be redeemed for cash or returned for refund.